jalibo Privacy Policy

1. Information We Collect

When you register or use the jalibo platform, we may collect the following categories of personal information:

• Registration data: Your mobile phone number, chosen username, date of birth, and any other details submitted during account creation.
• Identity verification data: Copies of government-issued identification documents, proof of address, or other documents requested to verify your identity in accordance with our anti-money-laundering obligations.
• Financial data: Details of your deposit and withdrawal transactions, including payment method identifiers (such as your bKash or Nagad account number), transaction amounts, and transaction timestamps. jalibo does not store full payment card numbers.
• Usage data: Information about how you interact with the jalibo platform, including pages visited, games played, bets placed, session duration, device type, operating system, browser type, and IP address.
• Communications data: Records of any correspondence you initiate with jalibo's customer support team, including the content of messages, timestamps, and support ticket references.
• Preference data: Your saved settings, notification preferences, responsible gaming limits, and any self-exclusion requests submitted through your account.

We collect this information directly from you when you interact with the platform, automatically through cookies and similar tracking technologies when you browse the site, and occasionally from third-party identity verification providers when we are required to confirm your eligibility to play.

2. How We Use Your Information

jalibo uses the personal information we collect for the following specific purposes:

• Account management: To create, maintain, and administer your jalibo account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
• Identity verification: To confirm that you meet our eligibility requirements, including the 21+ age restriction and the requirement that you are accessing the platform voluntarily and for personal use.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and any other activity that may violate our Terms & Conditions or applicable law.
• Responsible gaming: To monitor your gambling behaviour for signs of problem gambling, to enforce deposit limits, cooling-off periods, and self-exclusion requests, and to provide you with responsible gaming guidance where appropriate.
• Platform improvement: To analyse usage patterns and player feedback in order to improve the quality, reliability, and range of games and services offered on the jalibo platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account, payment, and game-related issues.
• Promotional communications: Where you have opted in to receive marketing communications, to send you relevant information about jalibo promotions, bonuses, and seasonal offers tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. You may opt out of marketing communications at any time by contacting support.
• Legal compliance: To comply with applicable legal obligations, including responding to lawful requests from competent authorities.

3. Legal Basis for Processing

jalibo processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contractual necessity: Processing your registration data, payment information, and account activity records is necessary to fulfil our obligations to you under our Terms & Conditions.
• Legal obligation: Identity verification, transaction monitoring, and record-keeping are required to comply with anti-money-laundering, counter-terrorism financing, and age-verification obligations.
• Legitimate interests: Fraud detection, platform security, and usage analytics are carried out on the basis of jalibo's legitimate interest in operating a secure and reliable platform for all players.
• Consent: Marketing communications and the placement of non-essential cookies are carried out on the basis of your freely given consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before the withdrawal.

4. Cookies and Tracking Technologies

jalibo uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. jalibo uses the following categories of cookies:

You can control cookie settings through your browser. Disabling essential cookies may prevent certain parts of the jalibo platform from functioning correctly.

5. Sharing Your Information

jalibo does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties, strictly to the extent necessary for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, and other payment service providers receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data protection obligations with jalibo.
• Identity verification providers: Third-party services used to verify your age, identity, and payment details. These providers process only the minimum data necessary for verification and are not permitted to use your data for any other purpose.
• Game providers: Technology partners such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive limited session and gameplay data necessary to deliver their games on the jalibo platform. These providers do not receive your financial or full identity data.
• Legal and regulatory authorities: Where required by applicable law or in response to a lawful request from a competent authority, jalibo may disclose personal data. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jalibo's business, personal data may be transferred as part of that transaction. Affected players will be notified before their data becomes subject to a different privacy policy.

6. Data Retention

jalibo retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal obligations and operational requirements. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction to support financial audit and regulatory compliance requirements.
• Support communications: Retained for two years from the date of the last communication, or longer where the communication relates to an unresolved dispute.
• Usage and analytics data: Anonymised usage data may be retained indefinitely for platform improvement purposes. Data that can be linked to an individual player is deleted or anonymised within twelve months of your account closure.
• Marketing preferences: Retained until you withdraw your consent or for two years of account inactivity, whichever comes first.

When data is no longer required, jalibo deletes it securely or anonymises it so that it can no longer be attributed to you as an individual.

7. Data Security

jalibo implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jalibo's servers.
• Encrypted storage for sensitive data fields including identity document references and payment identifiers.
• Access controls ensuring that only authorised jalibo personnel can access personal data, on a strict need-to-know basis.
• Regular internal security reviews and vulnerability assessments of our platform infrastructure.
• Secure deletion procedures for data that has reached the end of its retention period.

While jalibo takes data security seriously, no online platform can guarantee absolute security against all threats. You are encouraged to protect your own account by using a strong, unique password and by reporting any suspected unauthorised activity to [email protected] immediately. See our Responsible Gaming page for guidance on keeping your account safe.

8. Your Privacy Rights

As a jalibo player, you have the following rights in relation to your personal data. To exercise any of these rights, contact jalibo support at [email protected] with your account details and a clear description of your request. jalibo will respond within 30 days.

9. Children and Underage Players

jalibo's platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If jalibo discovers that a player under 21 has registered an account, the account will be immediately closed, all deposits will be returned, and any associated personal data will be securely deleted. If you are a parent or guardian and believe that a person under 21 has registered a jalibo account using your contact details or payment methods, please contact [email protected] immediately so we can investigate and take appropriate action.

10. Third-Party Links and Services

The jalibo platform may contain references to third-party services, including payment providers such as bKash and Nagad, and game technology providers. Once you navigate away from jalibo.pro to a third-party website or application, this Privacy Policy no longer applies. jalibo is not responsible for the privacy practices of third-party platforms. We recommend reviewing the privacy policy of any third-party service before submitting personal information to it.

11. Changes to This Privacy Policy

jalibo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, registered players will be notified via a prominent notice on the jalibo platform or by direct communication to their registered contact details. The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the jalibo platform following notification of any change constitutes acceptance of the revised Policy. If you do not agree with the revised Policy, you may request account closure by contacting support.